Complaints Procedure

CNC Heating Limited operate strict customer care polices a copy of which can be forwarded upon request.

It is our intention to provide all our clients value for money, first time fix and excellence in service, this we believe is best provided by providing trained personnel, informative staff who are helpful and understanding of the contracts we have with all clients.

Of course if we fail in this endeavor and you become unsatisfied with our service we would ask that you follow the procedures and provide the information as set out below.

1. To contact in the first instance Miss Sharon Knight PA to Mr C L Jennings Managing Director Office No:- 01474 700 111 Facsimile No:- 01474 700 123
2. To put your concerns in writing to the above via email sknight@cncheating.co.uk
3. The above will then contact you and discuss the complaint and will endeavor to conclude such to your complete satisfaction.
4. If you feel that your complaint is not receiving satisfactory answers or solutions please forward further details to the Managing Director Click here
5. If at any time you feel your complaint is not being dealt with to your satisfaction, or impractical to resolve, please contact HVCA (Heating and Ventilating Contractor’s Association) our trade association for additional assistance.

All complaints despite the nature, size or value of any claim will be given upmost priority and we will at all times aim to bring the matter to a conclusion within 14 working days from receipt of the complaint.